For a list of accepted payment methods on Waterstones.com, please see our Online Pricing and Payments help page. Copy the voucher code of your choice and head to the Waterstones site. For example, a different discount code of Waterstones is not very likely to provide the same discount on your order. Please note that: The shop will email you when your item is available for collection. However, their online ordering facilities seem to be severely lacking. Browse the beautiful, beautiful books and fill up your basket. Lockdowns in the UK means our warehouses aren’t running and no staff means no deliveries! Waterstones acceptance of your order brings into existence a legally binding contract between us based on Waterstones terms and conditions. I can't understand people who don't read and I certainly can't understand people who don't find Waterstones a magical place. Waterstones offers a variety of wonderful Books goods at an alluring price. Items currently en route to Ireland will be delivered as normal. This item can be requested from the shops shown below. If you have changed your email address then contact us and we will update your details. Alternatively, please call our Customer Support Team for assistance; if you have your order number to-hand, it will help us find your order more quickly. Features: The set includes one 800/4000 combination waterstone, one 6000 single grit waterstone and one Nagura stone Your order is now being processed and we have sent a confirmation email to you at This item can be requested from the shops shown below. If you would like to cancel an order placed on Waterstones.com, please sign in to your account and visit the ‘Orders’ page. Paste in your code to make a saving. In the meantime, please ensure that your web browser is up-to-date. Was pleased with this, my first, purchase with waterstones.com. Please contact these locations directly if you place a purchase order or want to book a stock pick appointment or have a query relating to either: Waterstones Branch Finder. If you've picked up a new Waterstones Plus Card from one of our shops, our booksellers will ask for your email address so that we can send you an activation email. Waterstones Account Sales Service & Application Form. Online Contributions, Postings and Submissions, Purchase of Goods and Services by Waterstones from Suppliers, Supply of Waterstones Products to Customers, https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin. waterstones.com Fifth Avenue, Centrum One Hundred. In most cases though, we will be able to cancel your order before any payment has been taken. Customer Support Postal Address: Waterstones Book Hub UTL Fifth Avenue Centrum One Hundred Burton on Trent DE14 2UZ By continuing to browse the site you accept our Cookie Policy, you can change your settings at any time. They'll be able to investigate and make sure your card is registered to you. Our water sharpening stones are softer than oil stones and use water to create a slurry, which gives you the level of abrasiveness you need at each stage of sharpening. Sometimes this can mean that when we're asked to  cancel an order that the process of receving payment from your card issuer is already is progress. Waterstones does offer free delivery when you spend over £25 on your order. If your order has not yet been despatched, you can request a cancellation on the order details page. Waterstones does offer Click & Collect. We apologise for this and are looking into why this is happening. Waterstones will not be obligated to … We accept Waterstones UK gift cards as well as pre-paid gift cards provided by VISA and MasterCard, for example. Unfortunately we are unable to accept National Book Tokens on our Website, however the Foyles website are able to. Earn and redeem as you spend in our shops, cafes and online - you’ll find that curiosity has never been more rewarding. Waterstones has an account service for Organisations, Universities, Colleges and Schools. Unfortunately there has been a problem with your order, Please try again or alternatively you can contact your chosen shop on. Simply follow these instructions each time you want to post another one. The 3-Piece Waterstone Set is a sure savings over buying the individual stones. You have now successfully posted a review on Waterstones.com! Once you have finished writing your review, hit the 'Post Review' button. Unfortunately, once an order has been placed, we cannot make changes to the delivery address, delivery method, or order quantities. Overall, I was impressed with my order. For advice on how to return an item to us, see our Returning Items Ordered Online page. Would you like to proceed to the App store to download the Waterstones App? We are aware that some customers are finding that they can't enter their payment card number in the checkout. In the 'Your order' section, just underneath any VAT totals, click the small 'Promo code' writing to open up the code box. Please provide me with your latest book news, views and details of Waterstones’ special offers. Welcome to Waterstones support. These double-sided waterstones make up the four-stone Norton Waterstone System. Items in transit to elsewhere in Europe, Canada and Turkey are likely to be delayed. If your order has not yet been despatched, there will be an option to request a cancellation at the bottom of the order summary. Following the initial email, you will be contacted by the shop to confirm that your item is available for collection. Full information about how how our staff and customers are being affected, including information about closed shops, can be found. Please complete our email contact form for questions relating to your order, our shops, our website or Waterstones Plus. Check more information about collection on Waterstones`s shipping policy page . Since they use water as a lubricant and flushing agent, Norton Waterstones are easier to clean than oilstones and won't leave an oil residue on your … The site uses cookies to offer you a better experience. If you'd like to post a review on Waterstones.com, please sign in to your account using the 'Sign in' link at the top of the page. Lastly, Waterstones is still a great place for books, can't argue with that. We are receiving an extremely high number of contacts at the moment and customer support advisors are working tirelessly to work through every case. Used together, they bring a sharp edge and a mirror finish to your tools and knives. Create your account and join Waterstones plus. If you need to amend your order, we recommend cancelling your order so that you can place it again with the required changes. Please enter your email address below and we'll send you a link to reset your password. By continuing to browse the site you accept our Cookie Policy, you can change your settings at any time. Please accept our apologies that your query will take longer for us to respond to at the moment. This site is protected by reCAPTCHA and the Google, Your order is now being processed and we have sent a confirmation email to you at. About the Event. Please be aware that reviews will not always appear immediately on site and can take up to 24 hours to show, and 48 hours on weekends. Well look no further with Waterstones’ 300+ retail shops you’re sure to find the latest bestseller, sports or do it yourself book at your fingertips with one click of a mouse to reserve your book online then collect while it your about. Waterstones has said it will close its 280 UK branches from Monday, ... order them by phone or online, or ask someone else to drop them off at your home; You can use your garden, if … Phone. Unfortunately the Customer Support team do not have the facility to take payments over the phone securely. If you have changed your email address then contact us and we will update your details. When you order from the Waterstones Marketplace, you will be given an estimated arrival date during checkout, although delivery times will vary depending on the seller's location. If your order has been despatched you can return it to us once you receive it. If it is not, Waterstones will not entertain your or your book. Some of the most popular questions should be answered above but if you are unable to find an answer to your query, please select one of the options below. If you are copying your review from another document, it is best to have it saved in Notepad (rather than Word) as this will help prevent characters corrupting. If you’re after something we don’t have in store, you can still order from www.waterstones.com as the company is prioritising home deliveries. Fans will have the chance to meet Bruce Springsteen, have a picture taken with him, and receive a copy of Born to Run that includes a signed book plate.. If you do not have a Plus account, you can sign up for Plus online to receive a digital Waterstones Plus card, or simply pop into your local Waterstones and ask a bookseller. We only request payment for an order when we are about to dispatch it. Make use of this deal before it expires… Expire Soon 6 used Waterstones Plus Stamps can be earned when you pay for your order upon collection, in line with the Terms and Conditions of the Waterstones Plus Scheme. You are able to track your order using the 'Track Your Parcel' button included in the dispatch email. The site uses cookies to offer you a better experience. Once you receive a dispatch email your order has been dispatched from our warehouse and is with our courier, Royal Mail. If you haven't received an email from us within 24 hours, please send an email to our Customer Support Team with your card number and security code. These pages are here to help you get the most from our website and to help resolve any queries you may have. Following the initial email, you will be contacted by the shop to confirm that your item is available for collection. For further information on posting reviews, please view our review guidelines. While not major damage I still … If you’re looking for information about how the current Covid-19 restrictions are affecting your local shop or an an order you have placed to be delivered to our shops, please click here. And also, don't forget that different customers purchase different merchandise at … DE14 2UZ . Buy online with Free UK Delivery on Orders Over £25 or Click & Collect within hours. Would you like to proceed to the App store to download the Waterstones App? Waterstones is a fantastic store to visit, the vast quantities of books, and the quality of the displays can keep me browsing around the store for hours. We regret that our Customer Support phone line is now closed until after Christmas. We are happy to refund unwanted items on presentation of a valid receipt or dispatch note provided they are returned within 60 days and in pristine condition. Yes, you can choose to collect your order by yourself if it’s not convenient to receive a package for you. This item can be requested from the shops shown below. Your order qualifies for free UK delivery. Simply sign in to your account and update your details on your Plus Home page. Burton-upon-Trent. We don't at this time accept flexecash cards, for example Love2shop, although these can be redeemed in our shops. Your order will be held at the shop for 90 days for you to pick up at your convenience. Waterstones Produce a superior edge finish with man-made waterstones. Once you have posted your first review, why not continue to review your favourite books? Unfortunately, there is no waterstones online codes for free shipping, but the good news is that you do not need any to benefit from it! You will receive an email to confirm this. If you would like to cancel an order placed on Waterstones.com, please sign in to your account and visit the ‘Orders’ page. If you require any assistance, please contact our Customer Support Team; if you have your order number to-hand, it will help us find your order more quickly. On 21st December, Royal Mail announced a suspension of service with immediate effect for Mainland Europe, Canada and Turkey. Start your Waterstones journey by creating your account. Use amazon instead you will get what you ordered. If you do not yet have an account you can use our Registration Form to create an account. If your order has not yet been despatched, you can request a cancellation on the order details page. On each product page, you'll see a link to 'Write your review' underneath the title and author. Please be aware that if an item is in an online-only stamps offer, these will not be applied to your Click & Collect order. Now you will be able to post your review and award a star rating to the book. “Waterstones’ opening order for Man v Nature by Diane Cook, a dazzlingly inventive collection of short stories, was a single copy.” she says. You can manage your Waterstones Plus card on Waterstones.com. Waterstones is proud to present a special appearance by Bruce Springsteen to celebrate his new autobiography Born to Run.. Any term sought to be imposed by you in your order will not form part of the contract. To read more about their delivery … The support follows a petition from staff at Waterstones, signed by more than 6,000 people, which calls on the book chain’s managing director, James … This is a once in a lifetime event and we aim to keep this as safe and enjoyable for all attendees. Waterstones Returns Department. Send your orders online should not be a problem. If your order has not yet been despatched, there will be an option to request a cancellation at the bottom of the order … Your items will be available to collect from your local Waterstones shop within 2 hours if in stock there, or within 1-3 weeks if not. Waterstones Book Hub. If this item isn't available to be reserved nearby, add the item to your basket instead and select 'Deliver to my local shop' (UK shops only) at the checkout, to be able to collect it from there at a later date. We have recently updated our Privacy Policy. 50% OFF at Waterstones is in your hands. Unfortunately there has been a problem with your order, Please try again or alternatively you can contact your chosen shop on. If this item isn't available to be reserved nearby. You can register as a publisher with Nielse, and also get your ISBN’s at the same time, by following the link in STEP 2: STEP 2 – Purchase an ISBN for your book(s) We have recently updated our Privacy Policy. Unipart Logistics. Write. Click the basket icon to review your order. Are you a bookworm in the UK, Republic of Ireland, continental Europe (Brussels and Amsterdam), Isle of Man, Jersey or the Isle of Wight? It takes no sweat to place your order at the items you want with less money. If you have any queries whilst processing your order please call 0115 907 1899 between the hours of 9am - 5.30pm (Monday to Friday) or email waterstoneshelpline@encompassprint.co.uk Please enter your email address below and we'll send you a link to reset your password. If this item isn't available to be reserved nearby. Waterstones | The UK's leading bookseller. In the light of the pandemic, to help our customers we have permanently extended our returns window from 30 to 60 days in addition to any periods of time our shops are physically closed due to lockdown. Waterstones Bookstore: Discover our full range of books at Waterstones.com. Follow us for pins of the latest book jackets, authors, bookshops, event photos and other book-related joys. If you need assistance with where to place your purchase orders, please contact accountsalesinfo@waterstones.com. If you used our guest checkout, please click the 'Track your order' link in your Order Confirmation email. They also offer different delivery options and overseas delivery as well. Please provide me with your latest book news, views and details of Waterstones’ special offers. Check out our combination grit sharpening stones and keep your tools in peak condition! Factors that influence the average number of Waterstones's customers' savings of your orders vary. One book had bent cover corners and the front cover on the other book had split and slightly peeled away down the open edge. If you would like to order a book DO NOT use WATERSTONES. Your order qualifies for free UK delivery. If you have any queries whilst processing your order please call 0115 907 1899 between the hours of 9am - 5.30pm (Monday to Friday) or email waterstoneshelpline@encompassprint.co.uk For all card balance enquiries please call 0808 118 8787 between the hours of 9am - 5.15pm (Monday to Friday) or email support@waterstones.com We would like to show you a description here but the site won’t allow us. Please note: Our freepost returns address can only be used for orders placed on Waterstones.com. Shop for larger corporate orders over £250 – discounts available. Discover our full range of books at Waterstones.com. Many orders can take 4 or 5 days -sometimes more- just to process. Your book must be registered with Nielsen Book Data in order to be eligible for sale in Watertones book stores. But my second order the books arrived with scuffed covers. This site is protected by reCAPTCHA and the Google, Your order is now being processed and we have sent a confirmation email to you at. Waterstones, the UK's leading specialist bookseller with almost 300 stores across the UK, Ireland and Continental Europe, has an account service for schools, colleges, universities, businesses, and government who regularly purchase books across the year and would like the convenience of extended terms with competitive discounts. Then, you can search for the book you'd like to review. If you used our guest checkout, please click the 'Track your order' link in your Order Confirmation email. You'll find all our Christmas 2020 last posting date information here. However, our shops are able to take orders for shop collection over the phone; you can find their contact details on our. **CUSTOMER ORDER FREEZE ** We’re really sorry, but we’ve had to p... ut a freeze on all customer orders into store. A problem with your order has been dispatched from our warehouse and is with our courier Royal! Your review, hit the 'Post review ' button included in the dispatch email our warehouse and is our. 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