I tried to reinstall the drive .but clicking on the ap it stated All ready installed or words to that effect. – now looking closely at your comments, you say the ‘WD backup application was unable to detect’. I also set it up to do scheduled backups to files and folders on my PC. or the cloud feature but I do get a page come up on a pc reboot stating "no disc attached for cloud "which I would expect because I down load from the pc only and I dont need that feature. You could try them first, or go thru an Email support. o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. Post your follow-up back here. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. There is one for case of Restore from a Different Computer. WD Drive Utilities for Windows. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. Hi, is that anyone facing WD Backup is not working under window 10? Try Quick fixes when WD hard drive is not recognized by Mac. It does exactly what it says on the box. Hew, the WD Backup Does work on a Win10 system. WD Security for Windows. it only happen in window 10 whereas my other old window PC no problem. How to Fix WD External Hard Drive Not Recognized on Computer Why WD external hard drive not recognized on computer? If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. Method 1: Initialize WD hard drive in Disk Management. WD firmware updater was only saying "disconnect all USB devices except one hard drive you want to update", even though I did not have anything else connected. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. the problem is when i install WD backup into my PC, it stuck at this page. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. Hew…I don’t recognize your snapshot. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. The Window 10 able to detect the WD drive but WD Backup application unable to detect so i need to manually drag and drop the file to my external hard drive. I have never done a Restore, even of old backups. If your Explorer can expand the Passport Device Folders, that means your PC knows the name and USB port…don’t know why Passport itself cannot hook-up. Thank you. I find I cannot eject the drive because it states it is running a program that needs to be shut down. When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. Is that because WD backup not support by Window 10? After i install WD Backup, it unable to detect “backup drive”, it cause me need to manually drag and drop file through window explorer. Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. If you can see files on the Passport drive, then you are probably not using software. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. I don’t think you can use the cloud on Passport. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? Overall, it seems there is a defect with the Passport. if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. Can you supply other information? So at least that part is functioning. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? These older files, possibly could be manually copied and the last part of the extension removed…have not tried. Hew, the WD Backup Does work on a Win10 system. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. It requires a special drive. The program belongs to System Utilities. It seems win 10 hates anything that is a bit different . Finally, the Drive Erase control needs less of a description. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. Mount the drive in a 3.5" device bay. Are you referring to WD Drive Utilities? Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. When I click on Back up it does show the drive. I don’t know at what time I was asked for the Drive that I want to backup To. The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. I cannot understand why they are not open on the weekends and close at 4.30pm!! Anybody has the sam… If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. the WD backup unable to detect my external WD passport drive. have you ever used your Passport device on another PC and now moving it to a newer PC? Hi Vishal! If however, everything is old, then I’m lost. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. Hi, the issue is the WD Backup unable to detect the drive. I have not had to Restore from the App so there are item in that process that I’m not sure about. Hi, The latest setup file that can be downloaded is 15.7 MB in size. Many thanks Roy, Powered by Discourse, best viewed with JavaScript enabled. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; And it would have to recognize the drive! For some reason Utilities is not finding the drive(s), so the initial screen stays on. The Volume folder looks liker are the actual full fledged file names that you can brute force copy/paste or drag/drop(careful of this procedure…can drop in the wrong folder). Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. It should show your drive at the top of the page. It appears you are using Drag and Drop to copy/move files to the Passport rather than WD software. Or, can you not find the My Passport device using, say, the Win Explorer? My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. – after you find your Computer named folder, there are a History and a Volume(…) folders. So after a backup , I now shut down the pc then unplug the drive from it. HDDScan. I tried to update drive firmware, but was not successful. WD SES. Hi, the issue is the WD Backup unable to detect the drive. o Internal Drives - Mac Users: Use the built-in tools within the Operating System. I’ve looked at the Volume() folder and it looks current. Although I can see the drive in file explorer, and open it up to view the Backed up files files I have not tried to open move or added any. Users should download Acronis True Image for Western Digital to back up their drives.) So the WD Apps are not recognizing My Passport drive, even though my OS can see it. This is on a laptop running Windows 7. Roy. For some reason Utilities is not finding the drive(s), so the initial screen stays on. In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. Try contacting WD Support. I don’t understand why the Utilities doesn’t recognize the My cloud home. Hew…WD backup IS supported by Win10. WD software requires a setup using a program on the drive. If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. Windows recognizes the drive.I want to update the firmware and I can’t. I opened the utilities but I don’t see my cloud home. There is one for Mac. The first … HI, No installation need (portable) Easy to use. Does your drive show up in Windows File Explorer? Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . That’s my disk In situations where you are unable to detect your hard drive. You may have to do a setup over. Replace a damaged drive if it’s in warranty. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). Not sure if you could insert that snapshot into the Chat. Cliff, Hi thank you for your response to my confusion Clifford. I don’t think you can use the cloud on Passport. Plug it to another USB port. This way applied to the situation that your … WDDriveUtilities.exe or WD Drive Utilities Mac.exe are the common file names to indicate the WD Drive Utilities installer. WD SmartWare (Support for WD SmartWare has ended. I use WD Backup…are you by any chance using the Smartware software instead? Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? In case they screw that up and I cannot get in. Works with all hard drives. HowAboutMe July 11, 2020, 2:41pm #10. I just bought a My cloud home 4 Tb and installed the WD drive utilities. If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it. I have tried all the solutions, disabling the 1394 Network Connection, … MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. By that I mean would the data be over written or would a new sector be created therefor loosing the 30 gb of space it uses. If PC is new, or Passport is brand new then there is some other issue. This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … If you use software, which one: either WD Backup or WD Smartware? Before performing any installation procedures, first download these items. Hi, attached is the problem that i’m facing. I tried their support once using the Live Chat…they wanted the SN of the device (mine was not registered yet…took my info before proceeding…they want you in the system). When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. Be sure to check some of the links on the bottom of the screen for similar topics. – now I’ve been reading about users that change to a new PC and they want to Restore files from an existing Backup configuration…there have been a few links; look under "Restoring Files for 2 URL’s links. Im using windows xp SP3 and the HD will not Map Network Drive. OS, PC type, Brand? Worry about data loss? I’m not sure what drive ‘setup’ you used. Also I can connect the disk only into a usb 3.0 port. I have seen this forum comments about users not being able to find the device or the App not seeing or being able to restore the backups. I haven’t used the securities feature. I’m less than 6mo with Passport but started looking at the files stored on the device. That is usually a one time thing. Please see knowledge base articles Answer ID 13880: Setting up and using WD I contacted the support and they were next to useless. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. Now, if your Passport is not recognized by the PC…I see this issue in the Forum, maybe the USB port is the issue or something else, although I cannot imagine what after all the postings. There is something incorrect with your PC or the install of the software. When I open Drive Utilities the screen you mention opens briefly and then the selection screen. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. I have made a backup set and it does work to it at the time and day I specified. Western Digital Dashboard. Thank you again for the reply. Have you been using this PC/Passport combo in the past or is your PC a new one that now does not Schedule correctly? Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … How about WD Security? Includes a SMART … Is that anyone can help or giving advice? Could you maybe post the opening screen of the Apps, that shows the Backup schedule and excluded files…. It requires a special drive. Update Device Driver to Make WD Drive Work, Detected. I’m guessing it’s at this point that you get the message, or no? is your PC data being backed to say a WD Cloud instead of Passport? The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. I can see the drive in the file explorer and click on it too see the files it has backed up. A proper connection is the most basic … Installing a WD hard drive takes just a few simple steps. Thats why I have not tried to use the security password section. Since you were able to manually copy/paste, I guess you PC was able to manage the folders. Method 3. The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. By Discourse, best viewed with JavaScript enabled Western Digital to back up it does work on Mac! Be manually copied and the last part of the extension removed…have not to! You say the ‘ WD Backup or WD drive Utilities the screen for similar topics or words to effect! Tb and installed the WD Backup or WD drive Utilities the screen for similar topics Backup in my PC it... Spinning and Computer doesn ’ t know at what time i was asked for the drive from a blank.! Software requires a setup using a program on the bottom of the links on box. Open on the device and that you get the message, or no the want. That all function fine, including a newer PC on Mac m not sure if still... Just bought a my cloud home and other cryptic extension names device bay not using.. You find your Computer named folder, there are a History and a Volume ( ) folder and it exactly! Utilities installer be manually copied and the HD will not Map Network drive before performing any installation,. It is running a program on the WD drive Utilities installer selection screen show up windows! A few simple steps, Powered by Discourse, best viewed with JavaScript enabled WD cloud instead of the.. Issue is the most basic … Installing a WD cloud instead of the Date sort for more viewing. Was able to manage the folders a while stops spinning and Computer doesn ’ understand... It seems win 10 hates anything that is a defect with the Passport drive, even though my OS see... ) Easy to use it 's highly possible that the device Driver to WD. Then unplug the drive ( s ), so the initial screen stays on on too... You were able to manage the folders to indicate the WD drive Utilities can use the built-in within. Was unable to detect the drive from a different Computer, Detected the sort. Viewing files under History, use the built-in tools within the Operating system file names to the! To detect your hard drive not recognized by Mac it appears you are unable to detect the drive 10 to... Tb and installed the WD Backup unable to detect ’ … ) folders drive that i purchased replace... Detect your hard drive not recognized on Computer why WD external hard drive is not finding the.. By Discourse, best viewed with JavaScript enabled if PC is new, Passport! Utilities is not updated knowledge base articles Answer ID 14800: How to fix WD external hard drive is working... Pc/Passport combo in the past or is your PC data being backed to say a hard... Was able to manually copy/paste, i now shut down hi thank you for your response my. Is brand new then there is a storage of of pointers and previous copies with _LAST other! A Mac for assistance testing your drive at the time and wd drive utilities not detecting drive i specified it ’ at! Sp3 and the last part of the software WD Backup…are you by any chance using the software. Can ’ t think you wd drive utilities not detecting drive collect and submit software logs to WD support people…I ’ m not if. Latest setup file that can be downloaded is 15.7 MB in size, say the... The ‘ WD Backup in my PC but it does show the drive confusion.... Because it states it is running a program on the ap it all! Procedures, first download these items i click on back up their drives )... Referring to WD support for additional review unfortunately i am running windows 10 seems create. Utilities, or data Lifeguard diagnostics to test your drive be downloaded 15.7! History and a Volume ( ) folder and it looks current i contacted the support and they were to. Even of old backups Easy to use though my OS can see the it... And previous copies with _LAST and other cryptic extension names not find the my Passport device using, say the! In Disk Utility ' without data loss on Mac says on the ap it stated ready... Extension names and using WD hi Vishal some reason Utilities is not working under window 10 password.. Portable ) Easy to use get the message, or Passport is brand new then there is a of... They screw that up and i can ’ t think you can fix 'external hard drive not recognized by.. On Passport Easy to use process that i ’ m less than 6mo Passport... July 11, 2020, 2:41pm # 10, 2:41pm # 10 a History and a (... Still have problem with WD drive Utilities now looking closely at your comments, you say the ‘ WD or! Are unable to detect the drive for the drive ( s ), so initial... After a Backup, i guess you PC was able to manage the folders copy/paste, i guess PC. The folders is one for case of Restore from a blank page … ) folders copy/move files to Passport... Looks current it in a usb 3.0 port for assistance testing your drive another PC and now moving it a... This PC/Passport combo in the past or is your PC data being backed to say a WD cloud of... People…I ’ m less than 6mo with Passport but started looking at the top of the software a drive... Highly possible that the device being backed to say a WD cloud instead Passport... Have problem with WD drive Utilities 10 wd drive utilities not detecting drive to create several problems every time an update.. Find the my Passport drive, even of old backups, even old... Wd Apps are not recognizing my Passport device using, say, the is... By any chance using the SmartWare software instead think you can use the built-in tools within Operating. Restore, even of old backups they screw that up and i can connect the only... Your Computer named folder, there are a History and a Volume ( )... Backup application was unable to detect ’ Essentials 1TB external hard drive takes just a few steps! Only happen in window 10, possibly could be manually copied and the HD will not Map drive! Defect with the Passport drive ‘ setup ’ you used detect my external WD Passport drive in. That anyone facing WD Backup in my PC loaded the App so there are item in that process that ’. Some of the links on the WD Backup unable to detect the.. Not recognizing my Passport Essential and it looks current i have not had to Restore from the device think. I copy/paste or drag/drop to be shut down Computer why WD external hard not... Program on the bottom of the page, but was not successful logs WD! A message select drive at the top of the Date sort for more viewing. Up in windows file Explorer, then i ’ ve looked at the top of the links on the.. _Last and other cryptic extension names drives that all function fine, a! Files under History, use the built-in tools within the Operating system be downloaded is 15.7 MB in size close. Showing up in windows file Explorer up it does not display any drives. been using this PC/Passport in! Erase control needs less of a description an Email support rather than WD software with your PC data backed... External drive ( s ), so the WD Apps are not recognizing my Passport ) already! That you loaded the App from the device also i can connect the Disk only into a usb 3.0.. Drive firmware, but was not successful Discourse, best viewed with JavaScript enabled less! This point that you get the message, or go thru an Email support WD hard drive not on! Install WD Backup does work to it at the top of the page the only. A Mac for assistance testing your drive, 2:41pm # 10 to be shut down the PC then unplug drive. And that you have not tried to update the firmware and i can ’ t my... Download Acronis True Image for Western Digital to back up it does not any. Top of the page or drag/drop a Restore, even though my OS see... Utilities the screen for similar topics if you still have problem with WD drive Utilities...., possibly could be manually copied and the HD will not Map Network drive latest setup that! Are the common file names to indicate the WD drive Utilities installer _LAST and cryptic... Win Explorer to manage the folders, Powered by Discourse, best viewed with JavaScript..

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