I took it for my first Oil change last Monday to the Dealer. Help! I coast off an exit and shut down, car ran maybe two minutes with the warning steady. I'd like to thing that if quart/s of oil drained, I'd notice it though. You have a 7 year old vehicle with 125k miles and with a new engine it will be worth the same as if it had the original emgine in good working condition. The dealership didn't put the oil cap on after my last oil change. Your plan of staying calm will be the best bet at this time. Re: Dealer messed up oil change Jun 01 2016, 12:36am Get a bigger hammer, don't back down, they already admitted it was their fault and the truck still is not right, they have to fix it. Just stayed in the car while they did their thing. The Shop Messed up my Oil Change. If oil pressure light did a not come up, probably no damage. A used engine can carry warranty but not for long, and a reman engine may not be an OEM reman but may have a better warranty. I took our 2004 4Runner to our local Toyota dealership the other day to get a simple oil change done. Time to consult with a local attorney, because the dealership that fucked up the oil change is being obstinate. I coasted off an exit and shut down, car ran maybe two or three minutes with the warning steady. If you weren't revving the snot out of it and it didn't have high loads, it would be just fine. I liked it because I didn’t have to leave the car. The gist of the story goes like this: I have a 2014 Mazda CX-5 with 125k miles on it. Oil extraction in most cases is the only way to change oil. There was oil all over the back of the car. I also realize that the oil change guy is a starting job but at my Toyota dealer you have to do a good job at the oil change to move up to bigger job responsiblity, so they don't want to screw it up. This is probably the time to tell you guys I am a moron. It was completely fine until i was about 2 miles away from my mech then it gave out and it revved really high and would only top out at about 30 mph. Due to the age and value of the vehicle I doubt Mazda Corp will get involved. Frankly, the whole interaction was appalling. What's Happened Since: I contacted the service manager at the dealership who provided the oil change. My wife has a 2018 VW Passat with a 2.0. The “background” section describes everything that has happened up to the point of contention, and the “moving forward” section is where I ask my questions. Good luck and stay patient. I hung up the phone, and immediately sought out the email for the GM of the dealership, as I had decided I wanted to have documentation of all future conversations. It is going to be a struggle because there are many people who falsely blame the dealership for wrong doing and try to get repairs for free. His response came in less than five minutes with an apology, an agreement to reimburse for the oil change, and a request to meet prior to my appointment on Monday. Appreciate and help and opinions out there. Also, no apology was ever offered. This past Saturday, the exhaust began smoking. My plan is to provide the dealership with the opportunity to make things right. Forums. Yesterday he picked up his car from the standard service (oil change) and within roughly 0.75 miles, the oil pressure light came on, and he saw a message to not drive the car. More posts from the askcarsales community, A place to ask questions from car sales professionals - sales people, finance and sales managers. I pulled over immediately and checked the oil. And still believe that however as our humble mechanic points out there are multiple benefits to extraction. I need your help or advice. Dealership messed up the oil change what should I do VW Touareg TDIs. g with the GM doesn’t go well... don’t get upset... don’t threaten a lawsuit... just get hold of a local lawyer for a fr. The dealership is at fault and is promising to make this right. I know this is somewhat of a lengthy post, but I wanted to be as detailed as possible. I bought a used 2005 F350 from a Ford dealership. I would not get legal involved if the dealership is willing to pay for their mistakes. Get the oil changed, get home, and notice a little oil on the ground. This is exactly why I have been changing my own oil for the past 30+ years. funny thing is the 4.3 … If you didn’t notice any oil on the ground, then they didn’t even replace the oil after draining it. My approach is do the oil change myself. At my old Lexus dealer in Atlanta they would have a machanic do the work and he is the one that forgot to put oil in my car, because he was working on several things at once. The other main reason a driver might try to avoid getting an oil change at a dealership is convenience. Looking at some oil change prices at the dealership one wonders how can they afford it. Have heard of dealerships either not touching the oil or not replacing the filter sometimes. Dealership messed up oil change. The dealer should accept responsibility for damage in only one of the above scenarios. Engine drained of oil. Your fight is between you and the dealership. The dealership is at fault and is promising to make this right. The dealership messed up my car? My last oil change was Aug 2018. Thank you, Answer … Was it making funky noises when you made it to the dealership? The noise seemed to subside as the wheels straightened, and I concluded that the noise might be from a wearing tie rod that I was made aware of during the oil change (I'm admittedly not a car guy). Oil change messed up engine Last Post RSS. Do I have any leverage in requesting a powertrain warranty on the new engine? Anyone who wants to take the time to read the initial post can find it here. It went away and that POS is still crawling around with almost 400k km on the odometer. S. Stape. The lack of oil may have done major damage to your engine. 3 0 0. It needed the evaporator casing replaced. I realize I'm going to take a hit one way or another. How often and how many miles can pass between oil and oil filter changes varies from car to car. Hope you guys enjoyed! Rating - 100%. Toyota Lane Manager here! After the latest oil change service I drove 15 minutes when I heard a strange sound from my engine that sounded like a muffler with holes in it. Anything else that I have missed, or any thoughts on future steps are greatly appreciated. Dealership told me they would run a diagnostic test (baroscope) 1 Answer. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. We are NOT OKAY with this. Thanks for this. I was driving and suddenly I heard a knocking noice coming from the engine and the oil came on. Check your owner’s manual or with your local dealer for more information. First time i ever go to walmart to get an oil change. They said the GM is probably not in on Monday, but if need be they can reach him. If it went away with oil replacement than I wouldn't worry too much about it. Edit: Sent to Toyota: Got an oil change (2015 Prius 14K miles) at the Toyota dealership yesterday. I am not saying this is you but is the reason most dealerships fight back on claims of negligence or wrong doing. I took auto shop when i was 14 and kept taking the vocational education classes because my mom told me that those skills I … It’s less important to change your oil filter if you’re simply topping up the oil levels, but you should always ensure your oil filter is changed whenever your car is serviced. Follow me on twitter: https://twitter.com/JROCars The noise seemed to subside as the … If you're absolutely livid consider dropping the oil pan, having a look at it and the oil pump screen, and worst case scenario taking off one rod bearing and doing a plastigage reading for clearance (although low oil damage would be readily apparent just simply by looking at the bearing shell). My parents had a 2016 cx5 that flooded. So here is my point. Someone at the district level of the automotive group? We have a garage, but it's honestly just more convenient to park outside when the weather is nice. Bottom and rear of car covered in oil. BOBONTUESDAY, Nov 28, … I bought the car new from the dealer and all servicing took place through them exclusively. I’m not a lawyer, but I believe if you make a contract for compensation for a problem (reimbursement of oil change), then that problem is “settled” as a contract had been agreed to and paid. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. Dealership messed up oil change. Registered members Current visitors. Apr 15, 2019 at 7:27 PM #1 #1. jfrost007 [OP] Well-Known Member. I have the contact info for Monday with the Service Manager. Any ideas on what they could have messed up? Keep your Nissan in top condition with our genuine oil & fluids. Fortunately, they replaced the oil and also noted that the gasket was missing from the oil filter. Post Reply. ATF fluid topped up since it was replaced at 81k kms This oil change did nothing to reduce my worry as the problem persists though I perceive it to have slightly reduced and though I now have the correct oil I am not sure what is the probable damage caused by the ATF oil filled twice at 81k kms and at 95k kms. On the Outback, you don't even need to jack up the car. Available for all models, care for your car with Nissan. This just sounds like a shit show good luck hopefully they make it right. They tell me to not drive the car any more; to call FCA Roadside Assistance to pick it up and bring it into the dealership. if not do so. She said it sounded like a piece of metal was dragging along the road. Car dealer messed up during routine oil change; lost all my oil within minutes ... Should the entire engine/motor be replaced? I requested a reimbursement for the faulty oil change, which he denied. Menu. I will also attempt to work my way up through the automotive group who operates this and many other dealerships in Wisconsin. Don’t focus on a refund for the oil change right now. I drove the remaining 10-12 miles home on my commute. I pulled right over on the side of the road and all the oil … But you never see people joining forums to post about a happy experience at the dealership. (If they can screw up oil change just imagine how they can screw up a serious work ) you checked oil level. This was all noted on the service paper work I left the dealership with. ... During a recent oil change at a Mazda dealership the tech did not tighten the oil filter, and the engine completely drained and was driven for a short period of time with no oil. You should be good. Good luck and stay patient! 3 months ago. The oil filter is what keeps the oil clean, and needs to be swapped out with every oil change. I try to do oil every 5k. On top of not putting the oil filter on properly, you can also install the wrong one. Thats good and fair advice, thank you. The issue with slight tapping and engine surging at idle is related to the variable valve timing and lift system being under-pressure for that small period. Lv 7. I certainly shouldn't have driven it to the dealership. Dealership messed up oil change. On Dec 22nd I began to notice some engine noise when I made a 180 in a cul de sac. You gotta watch these guys at the dealership or do it yourself if you can't trust your dealer. I wish you the best in your struggle with the dealership. Post Reply. If you install a Fumoto (oil drain) valve, the oil change becomes a 15 minute job with little mess. Also, they have offered to refund me for the faulty oil change and subsequent diagnosis from the other dealership. Just because it threads on, doesn’t mean it’s the right size. I've went into the Toyota dealer to get a Prius services and tire rotation, they ended up doing the rotation and completely forgot to do the oil change. My hope is that we can reach a compromise where I am left reasonably happy. If that shows good, no crazy high wear metals and no flakes in the pan I would keep driving it. Lawyer up now, not later. I also requested reimbursement for the faulty oil change. I highlighted mine and my families past loyalty to Mazda and their dealerships for service. “it seemed Mazda was one of the more reasonable companies...”. A brand new engine is a GREAT outcome for you, and it will be what resolves your current problem of your current engine being a paperweight. They advised him to drive it back. Dealership messed up oil change. You have an independent appraisal from a Mazda dealership highlighting incorrect oil filter installation. funny thing is the 4.3 is a … Anyone who wants to take the time to read the initial post can find it here. Nonetheless, this is what happened. I bought a new Infinity FX35 5 months back, nice car, enjoying and loving it. I've also heard that if I try to take it out it might F up the oil … i get the oil changed, go straight home and park it for the night , everthing seemed normal, the next morning i go out to the car to start it up. Luckily it was covered under warranty. I'm no fan of oil quick-change establishments but I imagine most of the oil changes go just fine at those places as well. 1. Initial diagnosis of damage will be done on Monday, and I'm seeking advice of what steps I should be taking to achieve best possible outcome. But this is still the best possible outcome, correct? Today CEL came on code reader says p0014 and p0171, checked oil level and it looks to be esentially empty with only the tip wet and trace amounts about a quarter up the stick. Strangely enough, carfax does not show that the engine had been replaced in that car because it had been flooded. Topic starter I have a GMC TERRAIN 2016 2.4 4cylinder. I didn't notice until car started driving rough and leaking fluids. I mention that the engine has no coolant. They wouldn't stay in business long if every oil change was being messed up. It was more what a lack of that request indicated. Re: Dealer messed up oil change Jul 12 2016, 11:32pm definitely following this one.....op you better get a new engine, did you contact customer care that responded to this topic? All of this was noted on the service paper work, as well as a quote for a new engine. I also realize that the oil change guy is a starting job but at my Toyota dealer you have to do a good job at the oil change to move up to bigger job responsiblity, so they don't want to screw it up. Dealership messed up the oil change what should I do VW Touareg TDIs. On Dec 22nd I began to notice some engine noise when I made a 180 in a cul de sac. I share a small communal lot with 8 other town home owners. It was below the minimum mark on the dipstick, but it did not seem bone dry. Edit: Sent to Toyota: Got an oil change (2015 Prius 14K miles) at … When people run the same oil for years, or let the oil level become way too low, that stuff starts to build up. This is shown on the bill. Things happen, people are human, and a plan for a used engine or a reman will be your 2 options. They fucked up the oil change and should be helping you as much as they can. I disagree, if I am buying a used car and see the engine or tranny has been replaced I am definitely gonna pass on it. If the dealership is at fault, then it should fix the damaged vehicle or financially compensate the customer. I think it odd, but chalk it up to perhaps a little spillage. I posted some more repair specific questions on this matter over in r/cartalk, but the comments have raised some issues that might be better suited here. Mazda (or other brand) ≠ dealership. From my perspective even a new engine has plenty of downsides. They are the only ones that can do it from what I've heard. Dealership dicked up an oil change (I KNOW I KNOW) Discussion in '4Runners' started by AntMan408, Aug 19, 2020. In this case looks like they either stripped thread on the filter or seal is broken. A bad engine will definitely decrease the value. Upon arrival the tech noted a bone dry engine with an "extremely loose" oil filter. Engine drained of oil. Should the entire engine/motor be replaced? It isn't the first gen 2.7 Ecoboost or the 96-02 VW VR6 engines that kill their timing chains at any moment. Before the phone call, I had scoured the Internet forums, and it seemed Mazda was one of the more reasonable companies when it came to dealing with these matters. During a recent oil change at a Mazda dealership the tech did not tighten the oil filter, and the engine completely drained and was driven for a short period of time with no oil. It may be the same “value”, but definitely a harder sell. Most modern cars (pretty sure it’s all of them) have oil level switches that will stall the engine if they don’t have enough oil to prevent it from dying. Re: Dealer messed up oil change Jun 02 2016, 1:53am They wouldn't even extend my warranty for another year but they tell me their confident there is no issues with my truck or it would show. This was my second visit. Hi: I had an oil change performed incorrectly by a Chevy dealer. Re: Dealer messed up oil change Jun 01 2016, 4:28pm its lugging a heavy truck around, try 195hp in the nnbs, that is a massive change. The service manager at the dealership that discovered the problem said that would be his bare minimum starting point in such a situation were it to happen in his shop. 1 Posts . If so, who should I make contact with first? Re: Dealer messed up oil change Jun 01 2016, 10:34am I brought my truck in 3 days ago because of the throbbing engine and low pressure oil, they looked at it and said it was the wrong filter. I was actually the one who had to request the car be inspected and an oil analysis be preformed, which has been set up for Monday the 28th. Because I work in fixed ops at a different dealer and we have no qualms about installing used engines or transmissions with the caveat that there's basically no warranty provided whatsoever. I certainly don't want to back myself into a corner by accepting a mere $80 refund. I had it inspected by a different Mazda dealership who noted this problem was due to a loose oil filter, and the engine has likely suffered severe damage and loss of life. We have a meeting with … Naturally they want to cut their expenses by doing it as fast as possible for as little as possible. Took it to the shop and they couldn’t find where it was leaking from and they said it was excess oil. Only drove the car a few minutes and it was smoking like mad; pulled over and there was no oil left in the car; what is the remedy? Is this an offer I should accept, or will this put me at a disadvantage if legal matters are pursued? Apart from that, should I be consulting a local attorney? On my way home the low oil warning flashes a couple times and then comes on steady. However, I have always believed that draining was the best way to change oil in a car. He claimed the sensor is designed to go off with 2qts of oil still remaining, which would be more than enough to provide adequate lubrication. That is all she can remember. On Dec 22nd I began to notice some engine noise when I made a 180 in a cul de sac. If the findings from another dealership are correct about the engine damage and the first place is at fault, have a meeting with the GM first. However, I will attempt this before legal action. Your opinions echo my thoughts on how to handle the situation. I have an appointment with the at fault dealership on Monday morning, and a meeting with the GM prior. What Happened: In late November I took my 2014 Cx-5 with 125k miles to a local Mazda dealership in Wisconsin for an oil change. I have a 99 pontiac firebird 3.8l v6 had 100,000 miles on it. Uncertainty of installation, past maintenance of the engine, and diminished resale value all come to mind. Tech also noted a pool of oil on the floor in the ten or fifteen minutes it was sitting in the shop. They were shocked that an oils change was screwed up so badly. I know I sound like some old fuddy old man but I have never messed up an oil change in my life. I pulled over and turned off the car. A new engine will not affect resale value. Mazda corp. won't help you. At my old Lexus dealer in Atlanta they would have a machanic do the work and he is the one that forgot to put oil in my car, because he was working on several things at once. Oil changes can be hard, especially on Cummins 5.9L and 6.7L engines as these engines typically have oil filters positioned up near the turbocharger in an area that is hard to get at. Or Mazda Corp. What is my best possible outcome here, ie, what should I be pushing for? Car dealer messed up during routine oil change; lost all my oil within minutes... now what? Besides having them document that they messed up what would you do to ensure they cover a possible future engine failure. Dealership messed up my brakes Thread starter Stape; Start date Apr 25, 2017; 1; 2; 3; Next. Took the car back and told them about the leak. Discussion in 'General Automotive' started by jfrost007, Apr 15, 2019. Got an oil change (2015 Prius) today at the Toyota dealership. Re: Dealer messed up oil change Jun 01 2016, 4:28pm its lugging a heavy truck around, try 195hp in the nnbs, that is a massive change. An estimate for a engine replacement was listed at $7,000. ... You'd have topped up with small increments if it was/is consuming oil. I brought my car on Wed. to get a simple oil change, everything was ok until tonight (sunday pm). I think a shop messed up my oil change, 2012 automatic buick regal Had an oil change a few weeks ago havnt driven car at all since, 30 miles on car since change mostly drive home. Dealership messed up oil change. Perhaps I wasn't going to be so lucky. I have a messed up oil drain plug which apparently means that I can't change my own oil, and therefore have to take it to Oil Can Henry's. - I dropped my car off back in June. I do as told; within two hours the car is picked up and dropped off at the dealership. A couple days go by, and notice a small puddle of oil forming on the parking space. As of now, I have not contacted anybody within the automotive group (large family owned automotive group throughout the Midwest carrying multiple makes) about the issue, nor have I contacted anybody in Mazda Corp. After all, at this point I merely have speculation as to the damage that has been done. Any new engine from Mazda, when installed at a Mazda dealership, comes with like a 1 year warranty, I think. That's messed up. TL;DR: Mazda dealership didn't tighten oil filter during oil change, and by the time vehicle was brought in for service, it was completely void of oil. Mechanic messed up my oil change, what should I do? I wasn't aware that Mazda didn't install used engines. Every owner had to do their own to consult with an attorney dealership messed up oil change you accept reimbursement for services! Top of not putting the oil filter is what keeps the oil filter changes from... 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Away with oil replacement than I would n't worry too much about it was oil over... It 's a 2012 Chevy Malibu with 92,500 miles to set up an appointment ; they ask me to in. I coasted off an exit and shut down, car ran maybe minutes! Appreciate the advice form somebody in the car if need be they can up! 2014 Mazda CX-5 with 125k miles on it on Dec dealership messed up oil change I to! That is all that was available at the Toyota dealership, finance and sales managers for Monday with the manager! Still the best in your struggle with the GM is probably the time the car 1.8 miles to the is... Apart from that, should I be consulting a local attorney, because the experience is of higher. Following morning I drove the car mean it’s the right size individual dealership my.! A knocking noice coming from the engine for free can do it yourself if you install a (... Imagine most of the engine that any damage was done screwed up so.... The oil and oil filter changes varies from car sales professionals - sales people finance!