Please refer to the EPLC Framework Overview Document for specific information about the EPLC. This policy also applies to all HHS OPDIVs and STAFFDIVs, as well as all organizations conducting business for and on behalf of HHS OPDIVs and STAFFDIVs through contractual relationships. Maintaining information on project status, control, performance, risk, corrective action and outlook. Implementing the EPLC framework helps ensure the quality of HHS IT products through improved project management processes. Please direct questions, comments, suggestions and requests for information to the EPLC resource mailbox: EPLC@HHS.gov. Gartner Glossary Information Technology Glossary P Performance Management Performance Management Gartner defines “performance management” as the combination of methodologies and metrics that enables users to define, monitor and optimize outcomes necessary to achieve organizational goals and objectives. This policy applies to all HHS IT projects throughout the life cycle of the project, regardless of development methodology, funding source, and whether the delivered product is owned and operated by HHS or a third party acting on behalf of HHS. Flexibility: The EPLC is designed to provide the flexibility needed to adequately manage risk while allowing for differences in development methodology, project size, complexity, scope, duration, and acquisition strategy. Operating according to an approved charter. In October 2008, HHS issued the HHS OCIO Policy for Information Technology Enterprise Performance Life Cycle along with the EPLC Framework Overview Document- PDFthat describes a structured approach to planning, managing, and overseeing HHS IT projects over their entire life cycle. The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. The set of key performance indicators (KPIs) which comprise the Performance Management Framework will be reviewed and set each year to take account of changes in local, contractual and regulatory requirements. This policy shall be applied in conjunction with the HHS Enterprise Architecture Policy, the HHS Capital Planning and Investment Control (CPIC) Policy, and the HHS Information Technology (IT) Performance Baseline Management (PBM) Policy. and organisational constructs, enabling technology and information fail to align. Identifying the business needs and performance measures to be satisfied by the project. Information technology Corporate governance Information technology governance Organizational performance Balanced Scorecard Citation Mohamed, N. and Kaur a/p Gian Singh, J. This policy will be implemented as appropriate in accordance with applicable HHS Acquisition Regulation (HHSAR) rules that are promulgated on this subject and will be incorporated into applicable HHS policies. HHS Project/Program Management Office, 8.6. Providing ongoing advice and counsel to the integrated project team. Information technology and organizational performance within international business to business relationships: A review and an integrated conceptual framework - Author: Ruey‐Jer “Bryan” Jean, Rudolf R. Sinkovics, Daekwan Kim The aim of the research was to investigate the formation of the information management discipline, propose a framework by which it is presently understood, and test that framework within a particular area of application, namely the provision of scientific and technological information (STI) services. Changes to this policy will be coordinated with and approved by the undersigned or their designated representatives. There are many information management principles. Complying with CPIC Policy to ensure alignment of projects with mission priorities prior to proceeding with the project. To sign up for updates or to access your subscriber preferences, please enter your contact information below. In October 2008, HHS issued the HHS OCIO Policy for Information Technology Enterprise Performance Life Cycle along with the EPLC Framework Overview Document that describes a structured approach to planning, managing, and overseeing HHS IT projects over their entire life cycle. Service metrics measure the performance of the technology that supports the process. Providing guidance to OPDIVs on best practices for determining high-quality performance metrics throughout the project life cycle. U.S. Department of Health & Human Services General Accounting Office, Information Technology Investment Management: A Framework for For example, during the last decade the Internet Receiving and logging requests for changes to the EPLC Framework and Artifacts; Reviewing EPLC implementation policies and procedures for each Operating Division (OPDIV); Conducting regular reviews of change requests to the EPLC Framework and Artifacts; Accepting or rejecting the requested changes; Requesting additional information on a change request, if needed; and. Toll Free Call Center: 1-877-696-6775​. Structure: HHS IT projects will be managed and implemented in a structured manner, using sound project management practices, and ensuring involvement by business stakeholders and technical experts throughout the project’s life cycle. CMMI can be used to guide process improvement across a project, a division, or an entire organisation CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University TBM definition The technology business management (TBM) framework helps companies integrate IT into the organization, with the goal of … Implementing an appropriate level of IT governance that reflects the EPLC framework and requirements for projects under their purview. Collaboration: Critical Partner and stakeholder functions are performed throughout the life cycle of projects to include timely, effective multi-disciplinary reviews of IT projects. Approving a baseline tailoring strategy for each project (as documented in the Project Process Agreement) and requesting IT Governance approval for subsequent changes to the baseline. Information is a strategic resource that underpins the key functions and decision making processes of a local government. subject of performance management systems, their use in public institutions and how such systems could be supported by information technology to enhance performance and efficiency in public institutions. The EPLC Policy is being revised in 2016 to incorporate project management elements FITARA. The HHS policies contained in this issuance shall be exercised in accordance with Public Law 93-638, the Indian Self-Determination and Education Assistance Act, as amended, and the Secretary’s policy statement dated August 7, 1997, as amended, titled “Department Policy on Consultation with American Indian/Alaska Native Tribes and Indian Organizations.”  It is HHS policy to consult with Indian people to the greatest practicable extent and to the extent permitted by law before taking actions that affect these governments and people; to assess the impact of the Department’s plans, IT investments and projects, programs and activities on tribal and other available resources; and to remove any procedural impediments to working directly with tribal governments or Indian people. The EPLC CCB is responsible for: This HHS OCIO IT EPLC Policy is implemented in conjunction with the following guidance: HHS Acquisition Regulation (HHSAR), December 18, 2015. The undersigned acknowledge they have reviewed the Policy for IT Enterprise Performance Life Cycle. Ensuring they work closely with their OPDIV CFO, CAO, Division leadership, and mission/program managers using governance processes aligned with their mission responsibilities throughout Division-level planning, execution, and evaluation processes per FITARA. An IT Strategy Framework can define strategic IT Performance Improvement Lifecycle provides the foundation for sound information and IT management practices, end-to-end governance of IT investments, and alignment of IT … IT Governance Organizations/Boards (HHS, OPDIV, and STAFFDIV Levels), HHS Capital Planning and Investment Control (CPIC) Policy, HHS Information Technology (IT) Performance Baseline Management (PBM), Enterprise Performance Life Cycle Framework Overview Document, EPLC Templates, Practices Guides, Checklists, and Job Aids, Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), HHS OCIO Policy for Information Technology Capital Planning and Investment Control, HHS IRM Policy for Conducting Information Technology Alternatives Analysis, Improving Information Technology (IT) Project Planning and Execution, HHS Information Technology (IT) Performance Baseline Management (PBM) Policy, HHS-OCIO Policy for Enterprise Architecture, HHS-OCIO Policy for Management of the Enterprise IT System Inventory, Management and Oversight of Federal Information Technology, Preparation, Submission and Execution of the Budget, Management of Federal Information Resources, HHS-OCIO Policy for Records Management for Emails, HHS-OCIO Policy for Personal Use of Information Technology Resources, HHS-OCIO Policy for IT Security and Privacy Incident Reporting and Response, HHS-OCIO Policy for Privacy Impact Assessments (PIA). In the fields of information technology and systems management, application performance management (APM) is the monitoring and management of performance and availability of software applications. Methodology: Per FITARA, HHS requires incremental and iterative development to be considered first as the preferred methodology to implement all HHS IT projects, as appropriate. Establishing IT Governance processes that authorize the implementation and operation of the EPLC methodology for project management, including life cycle review processes. Managing and governing all IT projects from perspective single, standard project management framework facilitates HHS-wide compliance with the Clinger-Cohen Act, FITARA, and other legislative and regulatory requirements that require HHS to manage and govern its IT projects from an enterprise perspective. At the heart of accountability is measurement and evaluation. Actively participating throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. The Cybersecurity Framework can help federal agencies to integrate existing risk management and compliance efforts and structure consistent communication, both across teams and with leadership. Öð0þõÎbÀšKkù¸œ:”¿WF¶[à’Í֟wÖPNäL_”w‹ãn“)ðÉE’VZ¼ÚàCþl›†Œ#´@B‡Šè›Ë@{K ~§ öÉ\FÐÊVä[+Ò S= ZæòŸÁ. Over the last five years, organizations have radically changed the way they measure, evaluate, and recognize employee performance. IT Governance Organizations/Boards are responsible for: The EPLC CCB is responsible for governing the integrity of the EPLC Framework as an implementation arm of the EPLC Policy. A two-phased Developing and sharing best practices for cost estimation, appropriate metrics and other areas of common interest to help assure successful outcomes of the IT project. All organizations collecting or maintaining information or using or operating information systems on behalf of HHS and/or its OPDIVs and STAFFDIVs are also subject to the stipulations of this policy. Meeting and maintaining the appropriate conditions indicated in their Delegation of Authority Letter per FITARA. Use of IT Performance Management Framework COBIT health checks are used to determine current state of IT and identify weaknesses in processes and controls COBIT metrics are used to track outcomes and performance of key IT Processes. Reporting to the HHS or OPDIV IT Governance organization, missed milestones and/or variances in percentage of project cost, schedule, or performance outside any defined acceptable ranges. {5¸ TÎ2(““89°×?Âo;øñèҟšœ50óóPW2ÉrÆ0Ë~WåÐУА š–bÈz>ôó‰"ó LšU´0Ù÷Œ'£…° ->Ü´ø°8Àwƒ,`_Bý.§Ãâiw#s¯œ}­öëêjƒ´ö(Yp}cF¿în9£¯vwŒ«w’ EPLC establishes a project management and accountability environment for HHS IT projects to achieve consistently successful outcomes that maximize alignment with Department-wide and individual OPDIV goals and objectives. It ends when an employee leaves your organization by way of finding a new job or retiring. Having full accountability for the IT management while mitigating the risk of unintended negative implications on day-to-day program operations per FITARA. Providing project templates and tools to assist with project activities. The way information is managed, including the technology used to support it, istherefore central to local government's business practices. Information Technology Competency Model The Employment and Training Administration (ETA) has worked with the Office of Disability Employment Policy (ODEP) and technical and subject matter experts from education, business, and industry to update a comprehensive competency model for the Information Technology (IT) industry. With CEOs and CFOs demanding accountability for the tremendous investment in information technology, IT managers are required to ensure accountability, calculate the return on investment, develop a value-added approach, and make a bottom-line contribution. In addition, "performance indicator" and "performance measure" are sometimes used interchangeably. The Framework outlines a set of agreed terms for performance information for use within the public sector. Conducting periodic audits of EPLC activities across HHS in order to maintain assurance that projects are being managed according to the EPLC methodology. While not all the tools are in place at every organization, the new practices are becoming clearer and more standardized, and they are definitely working. That is why on May 11, 2017, the President issued an Executive Order on Strengthening the Cybersecurity of Federal Networks and Critical Infrastructure requiring federal agencies to use the Framework. (2012), "A conceptual framework for information The Integrated Planning an… The HHS Office of IT Strategy, Policy and Governance (OSPG) is responsible for the development and management of this policy. Note: IT Project Managers must have the appropriate level of certification given the size, risk, and complexity of the project. Participating in user acceptance testing to validate system requirements are met. APM strives to detect and diagnose complex application performance problems to maintain an expected level of service . Accountability/Transparency: The EPLC framework establishes project-level accountability and transparency through the use of a life cycle approach to project management. Benefits of IT performance management are that a focus on the realization of strategic, set forth in DoDI 8500.01, “Cybersecurity,” and DoDI 8510.01, “Risk Management Framework (RMF) for DoD Information Technology (IT)” and their successors. Performance management is a whole work system that begins when a job is defined as needed. Alongside its physical, human and financial resources, a local government must manage its information resource in a way that enables services to be delivered that best meet community needs and the priorities set by Council. Implementing appropriate measures to monitor the implementation and operation of EPLC. The HHS OPDIVs are responsible for preparing implementing documentation within 120 days of the effective date of this policy and providing a copy to the HHS CIO. 5U.S. Federal Acquisition Certification-Program and Project Manager Program (FAC-P/PM), December 16, 2013. Ensuring that all appropriate Critical Partners, including business stakeholders and technical experts, are involved and their input is effectively adjudicated throughout the life cycle of the IT project. Developing Corrective Action Plans and/or Baseline Change Requests, as appropriate. This policy incorporates the EPLC as a partner to HHS Capital Planning and Investment Control (CPIC) and HHS Enterprise Architecture. Conducting formal Project Reviews at specified points in the life cycle. The EPLC framework allows tailoring to accommodate the specific circumstances of each project. Today, with much initial experimentation, continuous performance management practices are being deployed on a wide scale. Agile goal management… HHS OCIO Policy for Information Technology Capital Planning and Investment Control, September 2016, HHS IRM Policy for Conducting Information Technology Alternatives Analysis, February 14, 2003, OMB Memorandum 05-23, Improving Information Technology (IT) Project Planning and Execution, August 5, 2005, HHS Information Technology (IT) Performance Baseline Management (PBM) Policy, December 21, 2010, HHS-OCIO Policy for Enterprise Architecture, August 7, 2008, HHS-OCIO Policy for Management of the Enterprise IT System Inventory, July 28, 2009, OMB Memorandum M-15-14, Management and Oversight of Federal Information Technology, June 10, 2015, GAO Cost Estimating and Assessment Guide, March 2009, OMB Circular A-11, Preparation, Submission and Execution of the Budget, OMB Circular A-127, Financial Management Systems, OMB Circular A-130, Management of Federal Information Resources, HHS-OCIO Policy for Records Management, November 25, 2015, HHS-OCIO Policy for Records Management for Emails, May 15, 2008, HHS-OCIO Policy for Records Holds, January 20, 2011, HHS Policy on Section 508 and Accessibility of Technology, HHS Security Policies, Standards, Memorandums, and Guides, HHS-OCIO Policy for Personal Use of Information Technology Resources, August 1, 2013, HHS-OCIO Policy for IT Security and Privacy Incident Reporting and Response, April 5, 2010, HHS-OCIO Policy for Privacy Impact Assessments (PIA), February 9, 2009. These KPIs will be set out within the Performance Management Framework process, rather than being defined in this strategy document. Figure 4. This policy applies to all OPDIV and STAFFDIV employees, contractor personnel, interns, and other non-government employees. Validating and endorsing the business process models and requirements documentation for their projects. 'IT Strategy Framework (Information Technology Strategy Framework) is a formal definition of the essential elements or components of IT Strategy, and their inter-relationship. Providing a review of the progress of IT projects and reviewing risks and mitigation plans at specified Stage Gate Reviews to ensure that projects meet their respective requirements. Ensuring that project staff and contractors comply with the requirements of this policy for day-to-day management of the project. Performance Solutions Build capabilities and improve your enterprise performance using: CMMI V2.0 Model Product Suite, CMMI Cybermaturity Platform, Medical Device Discovery Appraisal Program & Data Management Maturity Effectively utilizing an incremental development methodology that produces end-user functionality at least every six months as specified in the Project Process Agreement that is approved by IT Governance. Information Technology Performance Management Measuring IT's Contribution to Mission Results A Case Study of the Applied Information Economics Methodology For an Infrastructure IT Investment September 2001 Conducted The performance measurement framework developed by the study is structured using the Balanced Scorecard (BSC) and can be used to quantify benefits and … Performance Measurement Framework 4 1.3 Link Between Performance Measurement and Financial Information Performance measurement is linked to financial information in a variety of ways. The HHS Project/Program Management Office is responsible for: Establishing a minimum set of core activities and deliverables for all IT projects. Establishing and approving changes to cost, schedule and performance goals. The term "performance information" is used as a generic term for non-financial information about government services and activities. Washington, D.C. 20201 Information Technology Planning: I/T planning and management is linked to business strategic and tactical planning and management in order to achieve enterprise performance improvement. Divisions of HHS commonly use websites, blog entries, and social media posts to issue communications with regulated parties. While these communications may provide the public with helpful information they cannot, by themselves, impose binding new obligations on regulated entities. Home > Web > Governance > Digital Strategy > It Policy Archive > Policy for Information Technology (IT) Enterprise Performance. IT performance management can be defined as the area of setting goals, responsibility accounting and monitoring/ analyzing/ governing and improving the performance of IT. Implementation of the EPLC methodology allows HHS to improve the quality of project planning and execution, reducing overall project risk. Ensuring effective incremental development principles and practices. The following areas of focus will help to determine the effectiveness of this policy implementation: Percentage of IT projects using an iterative/incremental development methodology. Validating that the resulting IT system or service meets business requirements and continues to meet business requirements. OPDIVs and STAFFDIVs shall use this Policy or may create a more restrictive policy, but not one that is less restrictive, less comprehensive or less compliant with this Department Policy. Implementing appropriate improvements to the OPDIV processes to facilitate increased project performance. Ensuring that IT projects are technically sound, follow established IT project management practices, and meets the business needs. Beth Anne Killoran Content last reviewed on December 7, 2018, U.S. Department of Health & Human Services, has sub items, Building & Managing Websites, 8.5. Implementing appropriate improvements to the EPLC framework to facilitate improved project performance and appropriate engagement levels between program managers and IT stakeholders. All HHS IT projects shall be managed using the HHS EPLC Framework, including life cycle phases, reviews, deliverables, activities, responsibilities, and tailoring, regardless of the specific development methodology used. HHS Deputy Assistant Secretary for Technology and Chief Information Officer. All HHS IT projects shall use appropriate, proven development methods to ensure that planned and actual delivery of new or modified technical functionality occurs at least every six months, including but not limited to agile methods to ensure incremental delivery. Industry and government experience demonstrates that the quality of IT projects is directly proportional to the quality of the management processes used to acquire and operate the IT products those projects produce. Key Processes and Associated KPI—Template. CMMI Capability Maturity Model Integrationis a process improvement approach whose goal is to help organisations improve their performance. This policy revises and supersedes the “HHS OCIO Policy for Information Technology (IT) Enterprise Performance Life Cycle (EPLC)” dated October 6, 2008. The EPLC Policy, together with the EPLC Framework, serves as the authority for EPLC requirements, objectives, responsibilities, and standards for managing all IT projects at HHS. Page 1 GAO-04-394G GAO IT Investment Management Framework Preface Investments in information technology (IT) can enrich people’s lives and improve organizational performance. A project that uses newer, less proven methods must have approval by the appropriate HHS or OPDIV IT Governance body. Execution of the Budget (July 27, 2002) and Circular A-130, Management of Federal Information Resources (Nov. 28, 2000). Ensuring that the EPLC framework provides the necessary project performance transparency through life cycle reviews and stage gate approvals across all OPDIVs and STAFFDIVs. Let us look at a customer order process as an example (see Figure 4). This policy does not supersede any other applicable law or higher level agency directive, or existing labor management agreement in effect as of the effective date of this policy. The importance of performance information and measurement has also been articulated in the Results for Canadians document, issued by Treasury Board in May 2000, entitled “A Management Framework for the Government of On a macro level, the CTA Reviewing and providing feedback on changes to the EPLC Policy. Conducting Stage Gate Reviews through Critical Partners and defined stakeholders and deciding whether to require additional work to meet exit criteria or to approve advancement of a project to the next life cycle phase of the EPLC. The effective date of this policy is the date it is approved. This Policy will not be implemented in any recognized bargaining unit until the union has been provided notice of the proposed changes and given an opportunity to fully exercise its representational rights. Ensuring there is active participation of critical partners and IT governance throughout the IT project life cycle to ensure the project remains targeted on high priority business needs. 200 Independence Avenue, S.W. Planning and conducting phase activities and verifying that the set of deliverables for the phase is complete. Providing recommendations for improvement, continuation, termination, and reviewing risks and mitigation plans. This policy mandates the use of the Department of Health & Human Services (HHS) Enterprise Performance Life Cycle (EPLC) framework for information technology (IT) project management at HHS. The EPLC Policy is being revised i… Keywords: information technology, diffusion of innovations (DOI) theory, technology-organization-environment (TOE) framework, interorganizational systems (IOSs), … - The Contractor shall provide support for the independent assessment of compliance of information A well-known set is the the Information Management Body of Knowledge (IMBOK), which is a framework that breaks down management skills into into six knowledge areas and four process areas.

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